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Remember - if you can't find it just ask PB. | About Us Purple Beaver are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at purplebeaverhelp@aol.com | |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. As the Shopping Mall consist of several different suppliers, your credit card may be debited more than once depening on your range of orders. You may also receive some order before others. Your total charge will never be more than your invoice value for each visit to Purple Beaver Shopping Mall. This does not affect your statutory rights as a consumer. | |
| Shipping And Handling UK shipping is free. For non UK orders a shipping charge may be incurred however and will be displayed, should any extra shipping charges above and beyond that displayed be required, Purple Beaver shall inform the Consumer. Should the Consumer decide the charge to be un-reasonable, the whole order may be cancelled without charge. This does not affect your statutory rights as a consumer. | |
| Delivery Schedule We deliver your order right away. We will normally send your order to you the same working day if before 16:00 or the next working day if not . They will normally arrive the next day after despatch (postman willing). International orders are generally received in under 5 days, but depend on shipping class chosen and your destination. The further away you are the longer it takes generally. | |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. | |
| Tax Charges No additional charges are made for VAT for the products on this site. | |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. | |
| Guarantee We guarantee to provide an efficient and prompt service. We endevour to respond to complaints within five working days. You have the right to cancel your order within 7 working days from the date of receipt of the goods without stating a reason. Under these circumstance you may have to pay the cost of returning the goods. Your money will be returned within 30 days of cancellation. This condition does not apply to all goods and excludes perishable goods. | |
| Reaching Us If you need to reach us, please email us on purplebeaverhelp@aol.com, alternatively, you can call on +44(0)7989 180361 between 9 am and 5 pm weekdays and 9 am and 12 am Saturday - or write to us at Purple Beaver, 13 Beresford Road, Southbourne, Bournemouth, England. | |
| Privacy Policy We are committed to protecting your privacy. We only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent and give you the chance to refuse any marketing email in the future. The type of information we collect about you includes: your name address phone number email address credit/debit card details We never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us, and if inaccurate we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy, the law and the Which? Web Trader Code. We will not transfer your information outside the EEA (European Economic Area). We only use cookies to store your order details while you place it. | |
| Remittance Terms Purple Beaver trades in GBP (British Pounds). We display other currency convertions for approximation only. Your credit card company will automatically convert GBP to your local currency at the rate calculated by them. | |
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